Last updated: 25 September 2025

1. Overview

Welcome to Papermaid. These Terms & Conditions apply to all purchases made through our website and govern your use of our services. By placing an order, you agree to be bound by these terms.

2. Products & Descriptions

We take care to ensure our product descriptions, images, and details are accurate. However, colours may vary slightly due to screen settings. All products are subject to availability.

3. Pricing & Payment

By placing an order, you agree to provide current, complete, and accurate purchase and account information.
All prices are listed in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) unless stated otherwise.

Payment must be made in full before products are dispatched. We accept major payment methods supported by the Shopify platform, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and any other methods displayed at checkout.

4. Shipping & Delivery

We ship orders within 1-2 business days. Delivery times vary depending on your location. PaperMaid is not responsible for delays caused by postal services or customs.

5. Returns & Exchanges

Our Returns Policy forms part of these Terms. Please refer to the Papermaid Returns Policy for details on returns, exchanges, and refunds. Refunds are typically processed within 10 business days, and if more than 15 business days have passed since approval, you can contact us at hello@papermaid.co.nz.

6. Intellectual Property

All content on this website — including images, text, and designs — belongs to PaperMaid and may not be copied or reproduced without permission.

7. Limitation of Liability

While we do our best to ensure a smooth experience, PaperMaid is not liable for any indirect or consequential losses arising from the use of our products or website.

8. Governing Law

These Terms & Conditions are governed by the laws of New Zealand. Any disputes will be resolved in New Zealand courts.

9. Contact Us

If you have any questions about these Terms, please reach out via our Contact page.