We aim to ship all orders within 1–2 business days from our studio in Aotearoa, New Zealand. You’ll receive a confirmation email once your order is on its way.

All PaperMaid orders are carefully packed using compostable, recyclable, and plastic-free materials. It’s part of our commitment to treading lightly and sending beauty — not waste — out into the world.

For New Zealand addresses, standard shipping usually takes 2–5 business days. Rural and remote areas may take a little longer. International delivery times vary based on location and carrier — please allow extra time for overseas orders.

Orders up to $100 → $8 shipping
Orders $100 and over → Free shipping

Shipping rates are applied automatically at checkout.

We take great care with quality and packaging, but if something’s not right, please contact us and we’ll do everything we can to make it right — whether that means a replacement, refund or credit.

Simply get in touch with our friendly team through our Contact page, and we’ll guide you through the process. Please note that while we’re always happy to help with faulty or incorrect items, we’re unable to accept returns for change of mind.

We want you to be completely satisfied with your purchase. That’s why we offer a 30-day return period. If you are not happy with your order for any reason, you can return it within 30 days of receiving your product for a full refund or exchange. Simply contact our customer service team to initiate the return, and we’ll guide you through the process.